Responsible Gaming at beetjee

1. 18+ Age Restriction

beetjee is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or place any wager on beetjee. This rule applies to all players regardless of location within Bangladesh or the type of game being played — casino games, slots, live dealer tables, cricket betting, or any other product on the platform.

During the registration process, you are required to confirm that you are 18 years of age or older. beetjee reserves the right to request official identity documents — such as a National Identity Card (NID), birth certificate, or passport — at any point to verify your age. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be returned, and the matter may be reported to relevant authorities.

2. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour becomes harmful to themselves or the people around them. It affects people from all walks of life and can develop gradually over time. Early recognition is the most effective form of prevention.

beetjee encourages all players to reflect honestly on their gambling habits. The questions below are commonly used by mental health professionals to help identify whether gambling has become problematic. If you answer "yes" to two or more of these questions, we strongly recommend using one of the self-management tools on this page and considering reaching out for professional support.

3. Player Protection Tools

beetjee has integrated a comprehensive suite of responsible gaming controls directly into the player account dashboard. These tools are available to every registered player at no cost and can be activated at any time — you do not need to be in crisis to use them. Using these tools proactively is one of the best things you can do to keep gambling safe and enjoyable.

All responsible gaming tools described below can be accessed from the "Responsible Gaming" section of your account settings page once you are logged in. Alternatively, contact our support team by email at support@beetjee and our team will apply the relevant restriction to your account promptly — typically within one business hour.

How to Activate a Protection Tool

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on beetjee. When you self-exclude, your account is fully suspended for the duration of the exclusion period you select. During this time, you will be unable to log in, make deposits, place bets, or receive any promotional communications from beetjee.

Self-exclusion periods available on beetjee are: 30 days, 60 days, 90 days, 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. You can request self-exclusion at any time by contacting our support team at support@beetjee with the subject line "Self-Exclusion Request". Please include your registered username, the email address on your account, and your preferred exclusion period.

beetjee will make every reasonable effort to honour a self-exclusion request and prevent excluded players from accessing the platform. If you attempt to circumvent a self-exclusion by creating a new account, beetjee will close that account immediately upon discovery and may withhold any associated funds in accordance with our Terms & Conditions. We strongly encourage self-excluding players to also seek support from a professional counselling service during their exclusion period.

5. Deposit and Spend Limits

Deposit limits allow you to cap how much money you add to your beetjee account in a given time frame. This is one of the simplest and most effective tools for staying within your personal budget. You can set daily, weekly, or monthly deposit limits — or all three simultaneously for layered financial control.

For example, a player in Dhaka might set a daily deposit limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000. Once any of these limits is reached, no further deposits are accepted until the relevant period resets. You can always reduce your limits at any time and the reduction takes effect immediately. Increasing a limit requires a 24-hour waiting period, which is a deliberate friction mechanism designed to prevent impulsive decisions made in the heat of a gambling session.

In addition to deposit limits, beetjee offers loss limits — a cap on the net amount you can lose in a defined period. Loss limits work independently of deposit limits and provide additional protection against sustained losing streaks. Both types of limits can be configured from your account's Responsible Gaming settings panel.

6. Time-Out and Cooling-Off Periods

A time-out is a short-term break from gambling designed for players who feel they need to step away temporarily without committing to a full self-exclusion. Time-outs on beetjee are available in the following durations: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks.

During a time-out, your beetjee account is suspended and you will be unable to log in, deposit, or place bets. All marketing and promotional emails are suppressed for the duration of the time-out. Unlike self-exclusion, a time-out ends automatically when the selected period expires, at which point your account is reinstated without any action required on your part.

If during a time-out you feel that you need a longer break or a permanent exclusion, you can escalate your request to a full self-exclusion at any time by contacting support at support@beetjee. Time-outs are not a substitute for self-exclusion and should not be used by players who believe they have a serious gambling problem.

7. Protecting Minors

beetjee takes the protection of children and young people from exposure to gambling extremely seriously. If you share your device — whether a smartphone, tablet, or computer — with children or teenagers, we strongly recommend taking the following precautions:

• Never save your beetjee login credentials in your browser's autofill or password manager on a shared device.
• Always log out of your beetjee account fully when you are finished playing and before handing the device to a minor.
• Use parental control software to restrict access to gambling websites on shared devices. Reputable parental control tools are available for Android, iOS, and Windows devices.
• Store your beetjee account details — username, password, and any OTP-generating devices — securely and out of reach of children.
• Speak openly with teenagers in your household about the risks of gambling and why it is an adults-only activity.

If you have reason to believe that a minor has accessed beetjee through your account or has created their own account on the platform, please notify us immediately at support@beetjee. We will investigate and close any underage account without delay.

8. Getting Help and Support

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Help is available, and seeking support is the most courageous step a player can take.

The beetjee player support team is available around the clock to assist with responsible gaming queries. You can reach us by email at support@beetjee — please use the subject line "Responsible Gaming" so that your message is routed directly to our dedicated player welfare team. We respond to all responsible gaming requests as a high priority.

In addition to the tools provided directly on beetjee, we encourage players in Bangladesh who are struggling with gambling-related issues to speak with a trusted family member, a doctor, or a mental health professional. While beetjee does not partner with or endorse specific third-party organisations, we encourage players to search for reputable counselling and mental health services available in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Remember: gambling at beetjee should always be a form of entertainment — something you do because it is enjoyable, not because you feel you have to. The moment it stops being fun, the tools on this page and our support team are here to help you take back control. 18+ only. Play responsibly.