Privacy Policy of beetjee

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with beetjee, we collect the personal information you submit during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and your preferred payment method. If you contact our support team, we will also retain records of those communications, including the content of your messages and any documents you attach.

During the Know Your Customer (KYC) verification process, you may be asked to provide copies of identity documents such as a national identity card or passport, proof of address, and proof of your payment method (for example, a screenshot of your bKash or Nagad account showing your registered mobile number). These documents are used solely for identity verification and fraud prevention purposes.

1.2 Information Collected Automatically

When you visit and interact with beetjee, we automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and clickstream data. We also collect session identifiers and, where applicable, device fingerprint data used for fraud detection and duplicate account identification.

1.3 Payment and Transaction Data

beetjee records all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, bonus claims, wager amounts, and game outcomes. For payment processing purposes, we retain transaction reference numbers and the last four digits of card numbers or the mobile number associated with your bKash, Nagad, Rocket, or Upay account. We do not store full payment card numbers on our servers.

1.4 Gambling Behaviour Data

As part of our responsible gaming obligations, beetjee monitors gambling behaviour patterns including frequency of play, session duration, bet sizes, and any self-imposed limits you set. This data helps us identify signs of problem gambling and intervene appropriately to protect vulnerable players. It is not used for any commercial purpose beyond platform safety.

The table below summarises the main categories of personal data beetjee collects and the lawful basis for processing each category:

2. How We Use Your Data

beetjee processes your personal data for the following specific purposes:

2.1 Account Management and Service Delivery

We use your identity and contact data to create and maintain your account, authenticate your login sessions, process deposits and withdrawals, credit bonuses, and deliver customer support. Without this processing, we would be unable to provide the beetjee service to you.

2.2 Identity Verification and Fraud Prevention

Your identity documents and financial data are used to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your account is not being used for money laundering, fraud, or other unlawful activities. This processing is required by law and cannot be opted out of while you hold an active account.

2.3 Responsible Gaming Monitoring

We analyse gambling behaviour data to identify patterns that may indicate a problem with gambling. Where such patterns are detected, our responsible gaming team may reach out proactively to offer support tools such as deposit limits, session reminders, or self-exclusion options. This processing is carried out in your interests and is a core part of beetjee's duty of care to its players.

2.4 Marketing Communications

Where you have given explicit consent, beetjee may use your contact data to send you promotional offers, bonus notifications, and information about new games and features. You may withdraw your consent to marketing communications at any time by updating your account preferences or by contacting support at support@beetjee. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before the withdrawal.

2.5 Platform Analytics and Improvement

Technical and usage data collected automatically is analysed in aggregate to help us understand how players use beetjee, which features are most popular, where technical issues occur, and how we can improve the overall user experience. Where possible, this analysis is performed on anonymised or pseudonymised data sets.

3. Data Sharing and Third Parties

3.1 Payment Processors

To process your deposits and withdrawals, beetjee shares the minimum necessary financial and identity data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers process your data under their own privacy policies and are contractually bound to use your data only for the purpose of completing your transactions.

3.2 Game Content Providers

Game studios whose software is integrated into beetjee — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a session token and anonymised player identifier in order to load and run their games within the platform. These providers do not receive your full name, contact details, or payment information.

3.3 Identity Verification Services

To conduct KYC checks, beetjee may share identity documents and verification data with reputable third-party identity verification service providers. These providers are subject to strict contractual data processing agreements and are prohibited from using your data for any purpose other than identity verification on behalf of beetjee.

3.4 Legal and Regulatory Disclosure

beetjee may disclose your personal data to law enforcement agencies, regulators, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or harm to persons. We will notify you of such disclosure where permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of beetjee's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new data controller before your data is transferred.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit beetjee. They allow the platform to recognise your browser, remember your preferences, maintain your login session, and collect usage data. beetjee also uses similar technologies such as web beacons, pixel tags, and local storage objects for related purposes.

4.2 Types of Cookies We Use

beetjee uses the following categories of cookies:

• Essential Cookies: Required for core platform functionality, including login session management, account security, and cashier operations. These cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymised data about how players navigate beetjee, which pages generate errors, and how long pages take to load. This data is used exclusively for platform improvement.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously visited game categories to personalise your experience.
• Analytics Cookies: Used to understand aggregate usage patterns across the platform. Where third-party analytics tools are used, data is anonymised before transmission.
• Marketing Cookies: Used only where you have given explicit consent, to deliver personalised promotional content relevant to your gaming interests. You may withdraw consent for marketing cookies at any time.

4.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies will prevent you from accessing key features of beetjee, including logging in and using the cashier. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Retention

beetjee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account with beetjee and for a minimum of five years following account closure, to comply with anti-money laundering, fraud prevention, and record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five years from the date of submission or account closure, whichever is later, as required by financial crime prevention regulations.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, to satisfy financial record-keeping obligations and support dispute resolution.
• Support Communications: Retained for three years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until the matter is resolved.
• Marketing Preference Records: Consent records are retained for as long as they are relevant and for a reasonable period thereafter as evidence of compliance.
• Technical Logs: Server logs and security event logs are retained for up to 12 months, after which they are deleted or anonymised.

At the end of the applicable retention period, beetjee will securely delete or irreversibly anonymise your personal data so that it can no longer be linked to you as an individual.

6. Your Privacy Rights

As a beetjee player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at support@beetjee with a clear description of your request. We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data that beetjee holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any of your personal data held by beetjee is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. This right is subject to our legal data retention obligations — we may be required to retain certain data even after a deletion request.
• Right to Restrict Processing: You may request that beetjee restrict the processing of your data in certain circumstances, such as while the accuracy of data is being contested, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interest, including profiling for direct marketing purposes. beetjee will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

7. Data Security Measures

beetjee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser or app and the beetjee servers is encrypted using industry-standard TLS encryption. Look for the padlock icon in your browser address bar when using the platform.
• Encrypted Data Storage: Sensitive personal data stored on beetjee servers — including identity document copies and financial records — is stored in encrypted form. Encryption keys are managed under strict access controls.
• Access Controls: Internal access to personal data is governed by the principle of least privilege. Only staff members with a direct operational need to access specific categories of personal data are granted that access, and all access events are logged.
• Penetration Testing and Security Audits: beetjee's technical infrastructure is subject to regular penetration testing and independent security audits conducted by qualified security professionals.
• Two-Factor Authentication: beetjee offers two-factor authentication (2FA) for player accounts and enforces 2FA for all internal staff with access to production systems and personal data.
• Incident Response: beetjee maintains a formal data breach incident response plan. In the event of a security breach that is likely to result in a risk to your rights and freedoms, we will notify you as promptly as is practicable and will take immediate steps to contain and remediate the breach.

While beetjee takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your beetjee account and to enable two-factor authentication for additional protection.

8. Contact and Policy Updates

8.1 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way beetjee handles your personal data, please contact our support team. Our email address for privacy-related enquiries is displayed below as plain text — it is not a clickable link:

Privacy Enquiries: support@beetjee
Please include "Privacy Request" in the subject line of your message. We aim to respond to all privacy-related enquiries within 30 days.

8.2 Updates to This Privacy Policy

beetjee reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect how we use your personal data, we will notify registered players by email or via a prominent in-platform notification at least 14 days before the changes take effect. We encourage you to review this page periodically to stay informed about how beetjee protects your privacy.

8.3 Children's Privacy

beetjee is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered an account on beetjee, please notify us at support@beetjee without delay.